a5bet Privacy Policy

Overview

This Privacy Policy applies to all users of the a5bet online gaming platform, accessible at a5bet.pro, including its mobile-optimised interface, any associated applications, and all related services (collectively, the "Platform"). It covers every interaction you have with a5bet from the moment you visit the Platform, through account registration, deposits and withdrawals, gameplay, and customer support.

a5bet takes the privacy and security of your personal information seriously. We operate in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines. We are also subject to data-related requirements under our PAGCOR operating license, which may require us to collect and retain certain categories of personal information.

By registering an account on the a5bet platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you should not proceed with registration or use of the Platform.

Data Controller

For the purposes of the Data Privacy Act of 2012, a5bet (operating under its PAGCOR license as part of the GoTech Entertainment group) acts as the Personal Information Controller (PIC) with respect to all personal data collected through the a5bet platform.

As a PIC, a5bet determines the purposes and means of processing your personal data and is responsible for ensuring that all processing activities are conducted lawfully, fairly, and in a manner that respects your rights as a data subject under Philippine law.

Where a5bet engages third-party processors — such as payment gateways, identity verification providers, or cloud infrastructure providers — those parties act as Personal Information Processors (PIPs) under a5bet's instruction and are contractually required to maintain data protection standards equivalent to those required under the Data Privacy Act.

What Personal Data We Collect

a5bet collects different categories of personal data depending on the nature of your interaction with the Platform. The table below summarises the main categories of data we collect and specific examples within each category.

We do not collect sensitive personal information as defined under the Data Privacy Act (such as health data, religious beliefs, or political affiliations) unless it is directly volunteered by you in the context of a support interaction and is relevant to the resolution of your query. Where such data is provided, it is handled with the heightened level of protection required by law.

How We Collect Your Data

a5bet collects personal data through the following channels and methods:

4.1 Directly From You

• When you complete the a5bet account registration form;
• When you submit KYC verification documents in response to an identity check request;
• When you initiate a deposit or withdrawal transaction via GCash, PayMaya, BPI, BDO, or Metrobank;
• When you contact our customer support team via live chat or email;
• When you set responsible gaming preferences such as deposit limits or self-exclusion periods;
• When you respond to surveys, promotions, or feedback requests.

4.2 Automatically When You Use the Platform

• Through server logs that record your IP address, device information, and access timestamps each time you visit the Platform;
• Through cookies and similar tracking technologies as described in Section 10 of this Policy;
• Through game engine data that records your gameplay activity, bet history, and session information for regulatory audit purposes;
• Through fraud detection and security monitoring systems that analyse Platform usage patterns.

4.3 From Third Parties

• From payment processors (GCash, PayMaya, BPI, BDO, Metrobank) who confirm transaction status and provide reference data necessary for payment reconciliation;
• From identity verification service providers engaged for KYC and anti-money laundering (AML) screening;
• From PAGCOR and other competent Philippine regulatory authorities, where required under our operating license;
• From fraud prevention databases and watchlists used to screen for prohibited individuals.

Purposes of Processing

a5bet processes your personal data only for specific, legitimate purposes directly connected to the operation of the Platform and our obligations under Philippine law. The following table sets out the primary purposes for which we process your data and the categories of data used for each purpose.

a5bet will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or as otherwise required by applicable Philippine law.

Legal Basis for Processing

Under the Data Privacy Act of 2012, a5bet processes your personal data on the following legal grounds:

• Consent (Section 13(a) DPA): Where you have given your free, specific, informed, and unambiguous consent to the processing — for example, for marketing communications and personalised bonus offers. You may withdraw consent at any time by contacting our support team or updating your account preferences;
• Contractual Necessity (Section 13(b) DPA): Where processing is necessary for the performance of your account contract with a5bet — including account creation, payment processing, and delivery of gaming services;
• Legal Obligation (Section 13(c) DPA): Where processing is required to comply with a legal obligation to which a5bet is subject — including PAGCOR license conditions, Anti-Money Laundering Act (AMLA) obligations, and National Privacy Commission requirements;
• Legitimate Interests (Section 13(f) DPA): Where processing is necessary for the purposes of the legitimate interests pursued by a5bet, such as fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your fundamental rights and freedoms.

Sharing Your Personal Data

a5bet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the specific circumstances described below, and only to the minimum extent necessary for each purpose.

7.1 Regulatory and Law Enforcement Authorities

a5bet is legally required to share certain categories of personal and financial data with PAGCOR as part of its operating license obligations. Additionally, a5bet complies fully with the Anti-Money Laundering Act (AMLA) and the Terrorism Financing Prevention and Suppression Act, which require mandatory disclosure of suspicious transaction reports (STRs) and covered transaction reports (CTRs) to the Anti-Money Laundering Council (AMLC). Disclosure to the Philippine National Police, National Bureau of Investigation, or courts may occur where required by a valid legal order.

7.2 Payment Processors

To process your deposits and withdrawals, a5bet shares the minimum necessary data with your chosen payment provider — GCash, PayMaya, BPI, BDO, or Metrobank. These providers act as Personal Information Processors under contractual agreements that require them to maintain data protection standards consistent with the Data Privacy Act.

7.3 Identity Verification Providers

a5bet engages accredited third-party KYC and AML screening providers to assist with identity verification, document authentication, and sanctions list screening. These providers process identity data strictly under a5bet's instructions and for no other purpose.

7.4 Technology and Infrastructure Providers

a5bet uses cloud infrastructure, analytics, and platform maintenance providers who may process technical and usage data in the course of providing their services to a5bet. All such providers are contractually bound to process data only on a5bet's instructions and to implement appropriate security measures.

Data Retention

a5bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as required by our PAGCOR license conditions, and as mandated by applicable Philippine laws including the AMLA and the Data Privacy Act. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with NPC-approved data disposal procedures. Where data is subject to an ongoing legal dispute, regulatory investigation, or law enforcement hold, retention may be extended until resolution of the relevant matter.

Data Security

a5bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures are reviewed and updated regularly to address emerging security threats and to align with current best practices under the NPC's security guidelines.

9.1 Technical Security Measures

• 256-bit TLS Encryption: All data transmitted between your device and the a5bet Platform is encrypted using Transport Layer Security (TLS) protocol, protecting your data from interception in transit;
• Encrypted Data Storage: Sensitive personal data stored on a5bet's servers — including identity and financial data — is encrypted at rest using industry-standard AES-256 encryption;
• Firewalls and Intrusion Detection: a5bet's infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for and respond to anomalous access patterns;
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. a5bet staff and contractors access personal data only to the extent required for their specific job function, and all access is logged and audited;
• Two-Factor Authentication: Internal systems that hold personal data require two-factor authentication for staff access.

9.2 Organisational Security Measures

• Designated Data Protection Officer (DPO) registered with the National Privacy Commission;
• Regular staff training on data privacy obligations under the Data Privacy Act;
• Privacy Impact Assessments conducted for new processing activities or system changes;
• Data breach response procedures in place, with mandatory 72-hour notification to the NPC for qualifying personal data breaches.

Cookies & Tracking Technologies

The a5bet platform uses cookies and similar technologies (such as web beacons and local storage objects) to deliver core platform functionality, remember your preferences, analyse usage patterns, and support fraud detection. The following categories of cookies are used on the Platform:

10.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They enable session management, login authentication, and security features. The Platform cannot function without them and they cannot be disabled.

10.2 Functional Cookies

These cookies remember your preferences — such as your preferred language, display settings, and last-visited games — to provide a more personalised experience. They do not track your activity across other websites.

10.3 Analytics Cookies

These cookies collect anonymised or pseudonymised data about how users interact with the Platform — such as which pages are visited most frequently and where users encounter errors. This data helps a5bet improve Platform performance and user experience. Analytics data is not used to identify individual users.

10.4 Fraud Detection Cookies

These cookies support a5bet's security and anti-fraud systems by recognising devices and access patterns that may indicate unauthorised account access, multi-accounting, or other prohibited conduct. They are a necessary component of a5bet's PAGCOR compliance obligations.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. Your continued use of the Platform after being presented with the cookie notice constitutes your consent to the use of cookies as described in this section.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by a5bet. a5bet is committed to honouring these rights promptly and without unnecessary barriers.

To exercise any of the above rights, please contact a5bet's Data Protection Officer through our customer support channels. We will respond to all data subject rights requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with notification to you of the extension and reasons for delay.

Minors & Age Restriction

If a5bet discovers or has reasonable grounds to believe that personal data has been collected from a person under the age of 21 — whether through fraudulent registration, use of a third party's account, or any other means — a5bet will immediately suspend the relevant account, delete or quarantine the collected data, and report the matter to PAGCOR as required under our license conditions.

If you are a parent or guardian and believe that your child or a minor in your care has registered on the a5bet platform, please contact our support team immediately at [email protected] so that we can take immediate remedial action.

Changes to This Privacy Policy

a5bet may update this Privacy Policy from time to time to reflect changes in our processing activities, updates to Philippine data protection law or NPC guidance, changes to our PAGCOR license conditions, or improvements to our privacy practices. The updated Policy will be posted on this page with an updated effective date.

Where changes are material — for example, where we introduce a new category of data processing or a new category of third-party sharing — a5bet will notify registered users via the email address on their account or through an in-platform notification prior to the changes taking effect. For non-material updates (such as clarifications of existing language), the updated Policy will be posted without individual notification.

Your continued use of the a5bet platform following publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with a material change, you may request account closure as described in the Terms & Conditions.

We recommend reviewing this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by a5bet, you may contact our Data Protection Officer (DPO) through the following channels:

When submitting a data subject rights request or privacy-related query by email, please include your registered a5bet username and a clear description of your request to allow our DPO to process your query efficiently. For identity verification purposes, we may ask you to confirm certain account details before fulfilling an access or erasure request.

a5bet's DPO is registered with the National Privacy Commission as required under the Data Privacy Act of 2012 and NPC Circular No. 16-03. The DPO operates independently and is dedicated to ensuring that a5bet's data processing activities remain compliant with Philippine data protection law at all times.